Use the order form link your media provider gave you. It may open on its own page or inside your provider's website. Each provider chooses its own services, prices, schedule, required fields, and payment options, so your form may not show every step below.

## 1. Property and Contact Details

- Enter your first name, last name, email, phone number, and the **Property Address**. These are required. Use a permanent email address so your provider can send order updates.
- If asked, enter **Interior Size in Square Feet** (**Total Interior Area (sqft)**). Prices can depend on it.
- If the address is outside the provider's service area, you'll see "This property is outside our service area. Please contact us before booking."

## 2. Services

- Use **Browse Services** to choose services and packages.
- When you choose a service, a dialog may offer add-ons (**Add Anything Else?**). Add any you want, or select **No Thanks**.
- A **Service Area Fee** may be added automatically for your address.

## 3. Details

Answer the provider's questions, such as **Property Access Instructions**, lockbox details, or "Are there pets on property?". Use the notes field for timing preferences or anything the team should know.

## 4. Schedule

- Choose a date and an available time.
- If no times are shown, the form may offer a **Scheduling request** instead: choose a **Requested Date** range and a **Preferred Time** (**Anytime** or **Specific time**), then **Submit Request**. The provider confirms the appointment later.
- Some addresses need the provider to review the schedule. The form tells you when this is the case.

## 5. Checkout

- Review the **Payment Summary**.
- **Coupon Code**: enter a code and apply it. Add at least one service first.
- **Tip**: if your provider offers tipping, choose a preset or enter a **Custom Tip Amount**.
- A **Payment Processing Fee** may be shown as a separate line if your provider passes card fees to customers.
- Choose a payment method and continue. Card details are entered on the provider's secure checkout page.
- If your provider allows it, **Submit Without Payment**: "Payment will be collected later by the business."
- Some forms require a booking deposit. In that case, you need to select an online payment method.
- Agree to the Terms of Service, Privacy Policy, and any other agreements shown.

When you're done, you'll see **Order Submitted** (or **Request Submitted** for a scheduling request). Keep the confirmation email.

## Troubleshooting

- **You can't continue.** Read the message on the current step. Common causes are a missing required field, no service selected, or no date and time chosen.
- **Payment was canceled.** Review your details and submit checkout again. Before paying a second time, check your email for a confirmation.
- **The form isn't working inside a website.** Try the provider's standalone form link.

Contact your media provider about prices, availability, access, or changes to your booking. Never share card details, passwords, or verification codes in a message.

## Related Guides

- [Download Your Listing Files](https://help.remediahub.com/hc/help-center/articles/download-your-listing-files)
- [Use the Customer Portal](https://help.remediahub.com/hc/help-center/articles/use-the-customer-portal)
- [Contact RE Media Hub Support](https://help.remediahub.com/hc/help-center/articles/contact-support)