The workspace **Owner** can request permanent deletion of the company workspace from **Settings → Company Settings → Account**. No other role sees this tab.

> Deletion is permanent. Everyone on your team loses access. Export any data you need before you continue.

## Before You Start

- Download delivered media, invoices, and reports you need to keep. Use **Billing → View Receipts** for platform receipts and **Reports → Export CSV** where available.
- Tell your team and active customers. Customer portals, order forms, and download links stop working once deletion completes.
- Cancel or settle anything outstanding with customers outside the platform if needed.

## Request Account Deletion

1. Open **Settings → Company Settings → Account**.
2. Review **Account Closure** and **Deletion and Retention Details**. These explain what is removed (accounts and teams, customers and orders, listings and media) and any records retained for legal or financial reasons.
3. Select **Delete Account**.
4. Choose a reason from **Choose a Reason**, such as **Missing Features**, **Switching Services**, **Privacy Concerns**, **No Longer Needed**, or **Prefer Not to Say**. **Additional Details** is optional unless you choose **Other**. Do not include sensitive information.
5. Select **Continue to Confirmation**, enter your **Current Password**, and confirm with **Delete My Account**.

To stop, select **Keep My Account** at any step before confirming.

## Track the Request

After you confirm, the page shows **Request Status**, which can include:

- **Deletion Requested** or **Deletion Pending**: the request was received.
- **Deletion in Progress** / **Automatic cleanup is running**: removal is underway. You receive an email when cleanup is complete.
- **Needs Review**: support must review part of the request before it can finish.

## If Something Goes Wrong

- **"Account deletion is not available in this environment yet."** Nothing was changed. Contact support.
- **"We could not check your account."** Nothing was changed. Try again later.
- **"Unable to submit your request."** Check your password and try again.

## Signing In After Deletion

If you sign in with an email whose workspace was deleted, you may be offered **Create a New Account**. This starts a completely new, empty account. It does not restore the deleted workspace.

## Related Guides

- [Contact RE Media Hub Support](https://help.remediahub.com/hc/help-center/articles/contact-support)
- [Manage Your Membership, Credits, and Platform Charges](https://help.remediahub.com/hc/help-center/articles/manage-your-membership-and-credits)