Open **Availability → Appointment Settings**: "Manage self-service changes, reminders, cancellation fees, and same-day distance rules."

## Visual Walkthrough

![Customer Cancellation, Rescheduling, and Postponement Rules.](https://remediahub.com/help-guide-images/appointment-settings.png?v=20261104-1)

Customer Cancellation, Rescheduling, and Postponement Rules. The Avery Stone Demo workspace is shown; your saved values and available controls may differ. [Open the Full-Size Image](https://remediahub.com/help-guide-images/appointment-settings.png?v=20261104-1).

## Change Request Rules

- **Allow Customers to Reschedule Appointments**: lets customers move to another available time before the **Reschedule Cutoff** (hours before the appointment).
- **Allow Customers to Postpone Appointments**: lets customers push an appointment to a later date before the **Postpone Cutoff**.

Requests stop inside the cutoff window.

## Reminder Rules

- **Send reminders to customers**: sends customer reminder messages before the appointment.
- **Send reminders to team members**: notifies assigned service providers before each appointment.
- **Send prep guide to customers**: sends after the appointment is confirmed or a required deposit is paid.
- **Reminder Timing**: 12 or 24 hours before. It applies to customer and team member reminders.
- **Prep Guide Link**: customers receive this link only when the prep guide toggle is on.

These use the **Appointment Reminder** and **Home Prep Guide** templates. You can also attach a **Prep Guide PDF** to the prep guide template in **Notifications**.

## Late Cancellation Fee

Turn on **Charge Late Cancellation Fees for Canceled Appointments** to add a removable fee when a cancellation happens too close to the start time. Set the **Fee Period** (hours before start) and the **Fee Amount**. The fee is a separate order line item your team can remove.

## Smart Same-Day Distance Logic

Turn on **Hide Same-Day Slots That Are Too Far from Existing Appointments** and set **Nearby Distance Threshold** in miles. Same-day openings stay within that range of appointments already on the calendar.

## Scheduling Review Requests

- **Allow Scheduling Review Requests**: when on, product, customer, team, and brokerage rules can ask customers for a date range instead of confirming an appointment.
- **Use Distance Threshold for Review-When-Alone Products**, with **Default Distance Threshold** (miles) and **Default Drive-Time Threshold** (minutes). Rules using workspace defaults trigger when either threshold is reached.

See [Use Scheduling Review Requests](https://help.remediahub.com/hc/help-center/articles/scheduling-review-requests).

Select **Save Appointment Settings**.

## Related Guides

- [Review Email and SMS Notifications](https://help.remediahub.com/hc/help-center/articles/configure-notifications)
- [Manage Appointments on an Order](https://help.remediahub.com/hc/help-center/articles/manage-appointments-on-an-order)