Open **Settings → Company Settings → Deposits**. This tab sets the global default deposit used when your team creates appointment orders on behalf of customers. Viewing it needs financial access; changing it needs **Manage Financial**.

## Visual Walkthrough

![Company Deposit Defaults and Recurring Reminder Settings.](https://remediahub.com/help-guide-images/deposit-settings.png?v=20261104-1)

Company Deposit Defaults and Recurring Reminder Settings. The Avery Stone Demo workspace is shown; your saved values and available controls may differ. [Open the Full-Size Image](https://remediahub.com/help-guide-images/deposit-settings.png?v=20261104-1).

## Settings

| Setting | What It Does |
| --- | --- |
| **Require a deposit for appointment orders** | When on, team-booked appointments send a deposit request to customers before full payment. |
| **Default Deposit (%)** | The percentage requested. Used for appointment orders unless an order form overrides it. |
| **Send recurring deposit due reminders** | Follows up automatically after the first deposit request while the appointment is still upcoming. |
| **First Follow-Up After (Hours)** | Wait time before the first reminder. |
| **Repeat Every (Hours)** | Time between later reminders. |
| **Max Reminders per Order** | The most reminders one order can receive. |

**Current Saved Rule** summarizes what is active. Select **Save Deposit Settings**.

## Which Deposit Rule Wins

**Whether a deposit is required** is decided from most specific to least specific:

1. **The order itself.** Your team can change or remove the deposit on an individual order. This wins over everything else.
2. **The customer.** In the customer's **Settings** tab, **Deposit Rule** can be **Use workspace default**, **Require deposit**, or **No deposit**.
3. **This Deposits tab.** **Require a deposit for appointment orders** is the workspace default.

**The deposit percentage** comes from **Default Deposit (%)** on this tab, unless the order form used for the booking has **Deposit Override → Use custom deposit percentage** turned on. In that case the form's **Deposit Percentage** is used for orders submitted through that form.

## How Customers Are Notified

Deposit requests use the **Order Deposit Request** notification template. Make sure it is enabled in **Notifications**. SMS is available for deposit requests when SMS Text Notifications is turned on.

## Example

Set **Default Deposit (%)** to 25 and enable reminders with **First Follow-Up After (Hours)** of 24, **Repeat Every (Hours)** of 48, and **Max Reminders per Order** of 3. A customer who has not paid receives a reminder one day after the first request, then up to two more two days apart, while the appointment is still upcoming.

## Related Guides

- [Take or Record a Payment](https://help.remediahub.com/hc/help-center/articles/take-or-record-a-payment)
- [Review Email and SMS Notifications](https://help.remediahub.com/hc/help-center/articles/configure-notifications)
- [Customer Profile Settings](https://help.remediahub.com/hc/help-center/articles/customer-profile-settings)