Open **Settings → Company Settings → Downloads**. This tab controls customer download access, file naming rules, overdue reminders, and the default delivery order.

## Visual Walkthrough

![Download Access Policy, File Naming, Reminders, and File Order.](https://remediahub.com/help-guide-images/download-settings.png?v=20261104-1)

Download Access Policy, File Naming, Reminders, and File Order. The Avery Stone Demo workspace is shown; your saved values and available controls may differ. [Open the Full-Size Image](https://remediahub.com/help-guide-images/download-settings.png?v=20261104-1).

## Access Policy

Choose whether delivered files stay locked until the outstanding balance is paid:

- **Allow Downloads Before Payment**: customers can download delivered files immediately, even with an open balance.
- **Require Payment Before Download**: downloads stay locked until payment is completed.

## File Naming

**Default File Name Pattern** sets how downloaded files are renamed for customers:

- **Original File Name**
- **Section → Original File Name**
- **Listing Address → Original File Name**
- **Customer Name → Original File Name**
- **Listing Address → Customer Name**
- **Customer Name → Listing Address**

**Example Download Name** previews the result.

## Overdue Payment Reminders

- **Enable automatic overdue payment reminders**: automatically emails customers when fulfilled orders remain unpaid.
- **First Reminder After Fulfillment (Days)** and **Repeat Every (Days)** control timing.

These emails use the **Order Payment Overdue** notification template.

## Default Download Order

**Order** sets the sequence of files in downloads: **Match Listing Page Order (Default)**, **Newest First**, **Oldest First**, or **File Name (A-Z)**. The page recommends matching the media sequence on the listing page. New downloads follow this order unless a listing-specific flow overrides it.

Select **Save Download Settings**. The **Selected Settings Preview** summarizes your choices.

## Which Download Rule Wins

A manual lock on a listing is separate from payment rules. It keeps that listing locked even when its balance is paid or its payment policy normally allows downloading. Your team must deliberately remove that manual lock when appropriate.

For the **payment-based rule**, the order is:

1. **The customer team.** A team rule that always allows downloads or always requires payment takes precedence over an individual customer's preference.
2. **The customer.** When the team follows customer settings, **Lock Downloads Before Payment** in the customer's **Settings** tab can always allow downloads, always require payment, or follow the workspace default.
3. **This tab.** The workspace policy applies when neither the team nor customer supplies a specific payment rule.

When the effective rule requires payment, downloads remain payment-locked while an outstanding balance exists. Paying that balance clears the payment requirement; it does not remove a separate manual listing lock.

## Related Guides

- [Download Your Listing Files](https://help.remediahub.com/hc/help-center/articles/download-your-listing-files)
- [Deliver a Listing](https://help.remediahub.com/hc/help-center/articles/deliver-a-listing)
- [Customer Profile Settings](https://help.remediahub.com/hc/help-center/articles/customer-profile-settings)