Understand rules, referral activity, rewards, and evaluation context.

## Where to Start

Open [Loyalty Program](https://remediahub.com/loyalty-program) after signing in to your workspace. Your role and workspace configuration determine the options you can use.

## Recommended Workflow

1. Open Loyalty Program and review Overview and Settings.
2. Review Rules to understand which spend, order-count, or referral milestones your business uses.
3. Review the Referrals and Rewards areas for the relevant activity.
4. Check the configured rule and qualifying records before making changes to an expected reward.

## If Something Does Not Look Right

Avoid changing program rules to resolve a single unclear result before identifying the cause. Include the rule, expected milestone, and relevant order or customer reference when contacting support. No particular reward or amount is guaranteed by this guide.

If you need assistance, use the [Support page](https://support.remediahub.com/) and include the page URL, expected result, and relevant record reference.

## Related Guides

- [Find the Right Billing or Payment Record](https://help.remediahub.com/hc/help-center/articles/review-billing-and-payments)
- [Review Business Performance in Reports](https://help.remediahub.com/hc/help-center/articles/use-reports)
- [Contact RE Media Hub Support](https://help.remediahub.com/hc/help-center/articles/contact-support)