Review branding, user access, and customer self-service options.

## Where to Start

Open [Customer Portal](https://remediahub.com/customer-portal) after signing in to your workspace. Your role and workspace configuration determine the options you can use.

## Recommended Workflow

1. Open Customer Portal and review the portal URL and branding configuration.
2. Check the intended customer users and their access.
3. Review supported billing-contact, notification, saved-payment-method, and order-creation settings for your workflow.
4. Share the actual portal link provided by the workspace and confirm the intended customer can sign in.

## If Something Does Not Look Right

An internal workspace account and a customer portal account can have different access. If a customer cannot find an order or listing, verify the portal, account email, and customer association before changing permissions.

If you need assistance, use the [Support page](https://support.remediahub.com/) and include the page URL, expected result, and relevant record reference.

## Related Guides

- [Organize Media on a Listing](https://help.remediahub.com/hc/help-center/articles/organize-listing-media)
- [Download Your Listing Files](https://help.remediahub.com/hc/help-center/articles/download-your-listing-files)
- [Contact RE Media Hub Support](https://help.remediahub.com/hc/help-center/articles/contact-support)