Contact RE Media Hub Support when you need help with the platform or a technical issue.

## Ways to Contact Us

- **Support Form:** [Send a support request](https://support.remediahub.com/).
- **Email:** [support@remediahub.com](mailto:support@remediahub.com).
- **Website Chat:** Open the live-chat launcher on the Support page or supported RE Media Hub pages.

Our support hours are **Monday–Friday, 9 AM–7 PM Eastern Time**. You can leave a message outside those hours. An offline message does not mean an agent is currently available.

## Include These Details

Tell us what you were trying to do, what happened, the page URL, and the approximate time. Include the relevant order, listing, invoice, or form reference when available. A screenshot of the error can help; remove unrelated customer information before sending it.

For a request about an existing email conversation, reply in that conversation so the context stays together. New form requests normally appear in the support system within about one minute.

## Keep Sensitive Information Private

Do not send passwords, authentication or recovery codes, complete payment-card details, or secret integration keys. Support can investigate your account or workflow without those values.

For a media provider’s service prices, booking changes, deliverables, or business terms, contact that provider directly. RE Media Hub Support handles platform questions and technical issues.

## Related Guides

- [Troubleshoot Sign-In and Missing Access](https://help.remediahub.com/hc/help-center/articles/sign-in-and-access-help)