Select **Create Order** on the Dashboard or Orders page, or use the quick-create button beside **Orders** in the menu. You need **Manage Orders**.

The **Create Order** dialog explains: "Orders can be attached to a listing to help collect payment. You can also create orders with appointments to help with scheduling."

## Option 1: Create Order from Scratch

Use this for work without a scheduled appointment, such as a digital add-on, or when you want to build the order first.

1. Select **Create Order from Scratch**.
2. Under **Customer**, select **Attach Existing Customer** or **Create New Customer**. You can add an **Additional Customer**, such as a co-owner or assistant, and choose **Make Primary**.
3. Enter the **Property Address**, or choose **Attach to Listing** to load an existing listing's address.
4. Under **Order Items & Payments**, use **Add Product Item** or **Add Custom Item**.
5. Add **Order Fields** answers if needed, and **Private Notes** for your team.
6. Save the order.

## Option 2: Create Order with Appointment

Use this when you are booking a shoot.

1. Select **Create Order with Appointment**.
2. Choose the customer and property address, and confirm the **Timezone**.
3. Under **Appointment Details**, pick the date and time. Twilight, sunrise, and sunset services need a second slot in **Appointment #2 Date & Time**.
4. Select **Team Members**. Members who are busy at the selected time are marked **Busy at selected date/time**. Restricted photographers are disabled for that customer. With one member selected, all products attach to them. With several, assign each product in **Product Assignments**.
5. Add **Products & Packages** (choose a tier or variant when shown) or **Add Custom Item** with **Item Name**, price, **Custom Payout**, **Qty**, and **Duration (min)**.
6. Optionally **Add Discount**.
7. Select **Create Appointment**.

If a deposit applies, the page notes: "When this order is created, the customer is notified to pay this deposit."

## Troubleshooting

- **"No active team members found."** Mark at least one team member as active and a **Service Provider** in **Team**.
- **"No order products are available."** Create and activate products first. See [Build Your Service Catalog](https://help.remediahub.com/hc/help-center/articles/build-your-service-catalog).

## Customer and Field Pickers

Use **Change Customer** to reopen the customer picker. **Primary Customer** is required; choose a result from the search suggestions. **Second Customer (Optional)** adds another contact. **Make Primary** changes which contact is primary. Select **Save Customers** to apply the selection to the order draft. Customer-specific catalog pricing is reloaded, so review prices after changing customers. The editor requests an autosave; check the saved state before leaving.

**Add Order Fields** opens the question picker. Select the questions and choose **Add Selected Fields**. This updates the draft and requests an autosave. Then enter the answers in **Order Fields**; selecting a question does not answer it. Only available fields can be selected.

Use **Edit Address** to correct the draft property address. Review any linked listing and appointment details after a change. **View Listing** opens the attached listing when one exists; **Back to Orders** returns to the list.

## Related Guides

- [Manage an Order from Intake to Delivery](https://help.remediahub.com/hc/help-center/articles/manage-orders)
- [Manage Appointments on an Order](https://help.remediahub.com/hc/help-center/articles/manage-appointments-on-an-order)