This reference explains each Reports filter and metric. For the overview, see [Review Business Performance in Reports](https://help.remediahub.com/hc/help-center/articles/use-reports). You need the **Reports** permission. Payroll figures also need payroll access.

## Filters

| Filter | Details |
| --- | --- |
| **Date Range** | **All Time** (the default), **Last 7 Days**, **Last 30 Days**, **Last 90 Days**, **This Month**, **Last Month**, **This Year**, or **Custom Range**. **From** and **To** are required for a custom range and disabled otherwise. |
| **Photographer** / **Team Member** | Limits results to orders assigned to one team member. |
| **Per Page** | How many rows each list shows. |

Select **Apply Filters**. **Reset** returns to the defaults. **Export CSV** downloads the current tab's data.

**Which orders are counted:** orders *created* in the date range. An order placed in March and paid in April counts in March, along with its payments.

## Comparison Badges

Each card compares the range with the previous period of the same length: "… vs previous period", "No change vs previous period", "New vs previous period", or "No prior period data".

## Summary Metrics

Each card has an info button with its definition. The definitions below match those info tips.

| Metric | Definition |
| --- | --- |
| **Orders** / **Total Orders** | Orders placed in the range. |
| **Gross Collected** | Recorded payments before refunds. |
| **Net Revenue** | Collected payments minus refunds, before fees. On each order, refunds can't take revenue below zero. |
| **Refunds** | Money refunded to a payment method for orders in the range. Excludes refunds issued as customer credit. |
| **Credits** | Refunds issued as customer account credit for orders in the range. This is credit issued, not the remaining credit balance or credit used to pay for orders. |
| **Tips Received** | Tips recorded on completed payments for orders created in the range, before refunds. Excludes unpaid tip selections and imported historical payments. Select it to open **Tips Received**, which lists **Orders with received tips** (**Order**, **Customer**, **Property**, **Latest Tip**, **Tips**) with **View order** and **Export CSV**. |
| **Average Order** / **Average Order Total** | Average total per order in the range, whether or not it is paid. |
| **AI Enhancement Order Value** | Sum of customer-facing totals for AI Enhance orders created in the range. It includes the enhancement order only, not its parent photography order or the platform processing cost. It is order value before subtracting refunds and credits. |
| **Monthly Revenue** | "Net revenue by month, all available history." |
| **Monthly Orders** | Orders by calendar month, all available history. |
| **Order Total Distribution** | "Orders grouped by amount." |
| **Popular Appointment Times** | Scheduled appointment starts by weekday and 3-hour time range, in the workspace time zone. Darker cells mean more appointments. Canceled and postponed appointments are excluded. Rescheduled appointments count at their updated time. |

Payments brought in by a data migration are excluded from revenue metrics, so imported history doesn't inflate them.

## Customers Tab

| Metric | Definition |
| --- | --- |
| **Customers with Orders** | Distinct customers with at least one order in the range. |
| **New Customers** | Customer profiles created in the range, whether or not they ordered. Select the number for the list. |
| **First-Time Clients** | Customers whose first matching order is in the range. Select the number for the list, including **First Order Date**. |
| **Avg. Revenue per Customer** | Net revenue divided by customers with orders. |
| Customer ranking | "For the selected date range": customers ranked by revenue and orders. |

## Orders Tab

Lists orders with **Placed**, **Address**, **Customer**, **Team**, **Total**, **Paid**, and **Fulfilled**, page by page with **Prev** and **Next**.

## Products Tab

- **Items Sold**: total item quantity ordered in the range.
- **Product Revenue**: net collected revenue allocated to products in the range.
- **Avg. Item Price**: product revenue divided by items sold.
- **Top Product**: the product ordered the most times in the range.

**Top Products by Times Ordered** shows **Product**, **Orders**, **Items Ordered**, and **Net Revenue**. When an order is partly paid, its collected amount is shared across its items in proportion to their totals.

## Map Tab

**Team Activity** plots appointment locations, colored by team member, with **Mapped Visits**, **Team Visits**, **Team Members**, and **Top Locations**. **Export** downloads the data.

## Mileage Tab

"Estimated driving distance from each team member's home base, through assigned stops, then back home."

| Control or Value | Details |
| --- | --- |
| **Units** | **Miles** or **Kilometers**. |
| **Group By** | **Detailed route** (each **Route Step** with **Origin**, **Destination**, **Distance**) or **Daily summary** (**Date**, **Team Member**, **Route**, **Stops**, **Total Distance**). |
| **View Map Route** | Shows a route on the map. |
| **Routes** | One route per team member per day with scheduled appointments. Two team members working the same day count as two routes. |
| **Total Distance** | Sum of calculated route segments. |
| **Average per Complete Route** | Average over routes where every segment could be calculated. |
| **Route Segments Unavailable** | Segments whose address or route could not be resolved. |
| **Return Home During Long Breaks** | **1. Automatic Rule**: per **Team Member**, set **Automatic Return** (**On — add home stops** or **Off — no automatic stops**) and **Minimum Time at Home** (minutes), then **Save Rule**. "Time at home means the break after an appointment ends, minus both drives." **2. Review Individual Trips**: choose a **Route Choice** for a trip you drove differently. |

These are planned-route estimates, not GPS or odometer mileage. A home base must be set in the team member's profile.

## Payroll Figures

With payroll access, you also see:

- **Payroll Paid**: processed payout total, including tips.
- **Base Payout**: payroll payouts before tip shares.
- **Tips Included**: tip shares included in payroll.
- **Payroll Runs**: processed runs in the range.
- **Team Members Paid**: team members with processed payouts in the range.

## Troubleshooting

- **Net Revenue is lower than order totals.** Unpaid balances aren't revenue until collected.
- **Numbers differ from your accounting software.** Reports count orders by creation date. Accounting usually counts payments by payment date.

## Related Guides

- [Review Business Performance in Reports](https://help.remediahub.com/hc/help-center/articles/use-reports)
- [Set Up Payroll](https://help.remediahub.com/hc/help-center/articles/set-up-payroll)