Use the support form to suggest a feature, setting, or improvement to RE Media Hub.

## Submit Your Idea

1. Open the [RE Media Hub Support Site](https://support.remediahub.com/).
2. Enter your name and the email address where you want to receive replies.
3. Choose **Feature Request** as the topic.
4. Explain the idea in **Message**, then select **Send Message**.

You can also raise an idea through website chat or by emailing [support@remediahub.com](mailto:support@remediahub.com). Mention that you are suggesting a feature so the support team can organize it correctly.

## What to Include

Explain the work you are trying to complete, the page or setting involved, and what would make the process easier. For example:

> When I review orders for a busy week, I want to filter by the service provider and save that view so I can reopen it each morning.

Include the result you need and any workaround you currently use. A screenshot can help show the part of the page you mean; leave out unrelated customer information and credentials.

## Continue the Conversation

If support asks for details, reply in the same email or chat conversation. This keeps your original request and follow-up together. If you have another example of the same issue, add it to that conversation rather than submitting the same idea repeatedly.

Submitting an idea does not set a release date. The team can ask questions while reviewing the request and will discuss any available next steps with you.

## Feature Idea or Technical Problem?

Use **Feature Request** for a capability or workflow improvement you would like to have. If a feature is failing, choose the support topic that describes the problem and include the exact error and what you expected to happen.

## Related Guides

- [Contact RE Media Hub Support](https://help.remediahub.com/hc/help-center/articles/contact-support)
- [Troubleshoot Sign-In and Missing Access](https://help.remediahub.com/hc/help-center/articles/sign-in-and-access-help)