Open **Orders → Abandoned Checkout**. It lists public order-form checkouts that were started but not submitted.

## The Overview

Summary cards show **Open Checkouts**, **Converted**, **Followed Up**, **Potential Value**, and **Appointments**. Tabs separate open and converted checkouts.

## Review a Checkout

Select a row to see the **Customer**, **Property**, **Checkout** (order form), **Items**, totals (subtotal, discount, and tip), and **Notes**.

- **Convert to Order**: creates an order from the saved details (available when the checkout has items). Afterward, **Open Order** opens it.
- **Mark Followed Up** (check icon): records that you contacted the customer.
- **Mark Not Booking**: records that the customer does not intend to book.
- **Delete** (trash icon): removes the checkout.

The action icons also appear on each row of the list.

## Notification Settings

Use the settings button on the page to open **Notification Settings**:

- **Customer reminder email**: sends the abandoned checkout follow-up to customers who leave a checkout unfinished.
- **Mark Abandoned After**: how long a checkout must be inactive (in **Hours** or **Days**) before it appears here and any follow-up can send. It defaults to 2 hours.
- **Dashboard notifications**: shows abandoned checkout alerts on the Dashboard for administrators and team members.

The customer email uses the **Abandoned Cart** template, which includes a link to resume the checkout.

## Related Guides

- [Publish and Share an Order Form](https://help.remediahub.com/hc/help-center/articles/publish-an-order-form)
- [Review Email and SMS Notifications](https://help.remediahub.com/hc/help-center/articles/configure-notifications)