Distinguish workspace billing from a customer’s order or invoice.

## Where to Start

Open [Billing](https://remediahub.com/billing) after signing in to your workspace. Your role and workspace configuration determine the options you can use.

## Recommended Workflow

1. For your workspace membership or plan, open Billing and review the membership and payment information available to your role.
2. For a customer charge, start from the specific order or invoice so you are reviewing the correct customer and transaction context.
3. Review deposit and payment records before taking a new payment-related action.
4. For connected-provider questions, identify the provider and reference shown on the relevant record.

## If Something Does Not Look Right

A pending, failed, paid, or refunded record should be assessed in its own context. Do not submit another payment solely because a page is slow to update. Contact support with the order or invoice reference and the outcome you expected; never send a complete card number or security code.

If you need assistance, use the [Support page](https://support.remediahub.com/) and include the page URL, expected result, and relevant record reference.

## Related Guides

- [Review Business Performance in Reports](https://help.remediahub.com/hc/help-center/articles/use-reports)
- [Contact RE Media Hub Support](https://help.remediahub.com/hc/help-center/articles/contact-support)