Sometimes you want to review a request before confirming a time, for example for remote properties or complex shoots. Scheduling review turns the customer's time selection into a request for a date range.

## Turn It On

In **Availability → Appointment Settings**, turn on **Allow Scheduling Review Requests**. Without it, review rules have no effect.

## Product Rules

In the product editor, **Self-Scheduling Rule → Booking Rule** offers:

- **Allow self-scheduling**
- **Require review when booked by itself**
- **Always require scheduling review**

Product logic rules can refine this further. They are checked before the broad booking rule.

## Customer, Team, and Brokerage Rules

| Where | Options |
| --- | --- |
| Customer **Settings → Scheduling Review** | **Use product rules**, **Always allow**, or **Always review**. |
| Customer team **Scheduling Review** | **Follow product and customer rules**, **Always require scheduling review**, or **Always allow self-scheduling**. |
| Brokerage **Scheduling Review** | **Follow product and team rules**, **Always require scheduling review**, or **Always allow self-scheduling**. |

When a customer, team, or brokerage is set to always review, you can add rules that still let selected products or packages self-schedule. Rules can use conditions such as the product being **included in the order**, **booked by itself**, or **booked with other services**, and distance thresholds of **any distance/time**, **workspace default miles/minutes**, or **custom miles/minutes**.

## Which Rule Wins

Individual customer settings take priority over team defaults, and team settings take priority over the brokerage. If none of them override, product rules apply.

## What the Customer Sees

Instead of confirming a time, the customer submits a requested date and preferred time. The order arrives as a **Booking Request**. See [Manage Appointments on an Order](https://help.remediahub.com/hc/help-center/articles/manage-appointments-on-an-order). The **Booking Request Received** template can confirm receipt to the customer.

## Related Guides

- [Configure Appointment Settings](https://help.remediahub.com/hc/help-center/articles/configure-appointment-settings)
- [Build Your Service Catalog](https://help.remediahub.com/hc/help-center/articles/build-your-service-catalog)