Open **Availability → Service Areas**. "Create service areas, decide whether each one is included, restricted, or fee-based, and we will enforce that automatically during booking."

## Create a Service Area

Select **+ New Service Area** to open the **Service Area Builder**. It has three steps: find an area on the map, choose a rule and fee, then save.

### Step 1: Map Coverage Area

Use the map buttons to switch modes:

- **Radius** (circle): search a **Center Address** or click the map to set the center, then set **Service Radius (Miles)**. A road-aware preview outlines reachable drive miles.
- **Draw** (pencil): draw custom boundaries on the map.

Turn on **Show Other Active Overlays for Reference** to compare with existing areas.

### Step 2: Save Service Area

| Field | What It Does |
| --- | --- |
| **Service Area Name** | A label for your team. |
| **Color** | The map color. |
| **Status** | **active** or **inactive**. Inactive areas are not enforced. |
| **Rule Type** | **Included Service Area**, **Restricted / Unsupported**, or **Fee-Based Area**. |
| **Request Only** | Customers inside this area submit a scheduling request instead of choosing a live time slot. You review the route and confirm manually. |
| **Assign Service Providers** | Check the providers who serve this area. Unchecked members stay off this area's provider list. |
| **Fee Amount ($)** | Used when the rule type is **Fee-Based Area**. The amount is added automatically as a removable order line item. |

Select **Create Service Area**. Edit or delete areas from **Current Service Areas**.

## Service Area Settings

Open the settings button to set your policy:

- **Outside-Area Action** (**When Address Is Outside All Included Service Areas**):
  - **Block checkout outside active service areas**, or
  - **Allow booking and flag outside-area orders for review**.
- **Customer Notice Message**: shown on the booking form whenever an address is outside your coverage.
- **Location Fee Rule** (**When Both Fees Apply**): when a service area fee and a travel fee both match an address, choose **Use Higher Fee (Recommended)**, **Use Service Area Fee**, **Use Travel Fee**, or **Add Both Fees**.

Select **Save Policy**.

## Example

Create an included 25-mile radius around your office. Add a fee-based area beside it with a $50 fee, and a restricted area for an island you do not serve. Set the outside-area action to block checkout. Customers in the fee area see a $50 line item, customers on the island cannot book, and everyone inside the radius books normally.

## Troubleshooting

- **"No active service providers available."** Mark team members as **Service Provider** in **Team**.
- **Assignment routing ignores someone.** The provider must be assigned to the matching service area.

## Coverage and Outside-Area Dialogs

**Create or Edit Coverage** is the Service Area Builder: find an area on the map, choose radius or drawn coverage, set the rule and fee, and save the area. **Outside-Area Booking Rule** is the separate policy dialog controlling how checkout handles addresses outside all active included service areas. Its customer notice and **Location Fee Rule** apply to that policy; drawing a new boundary alone does not change the outside-area action.

## Related Guides

- [Configure Assignment Routing](https://help.remediahub.com/hc/help-center/articles/configure-assignment-routing)
- [Configure Travel Fees](https://help.remediahub.com/hc/help-center/articles/configure-travel-fees)
- [FAA TFR Notifications](https://help.remediahub.com/hc/help-center/articles/faa-tfr-notifications)