**SMS Text Notifications** is "the workspace-level switch for customer text alerts." Open **Settings → Integrations → Operations → SMS Text Notifications**.

## How It Works

- This is the master on/off switch for SMS delivery.
- When on, notification templates can turn SMS on individually where SMS is supported.
- When off, SMS controls on templates stay locked off, and no customer SMS is sent.
- Email notifications keep working independently.
- No workspace API keys are required. Text delivery is handled by RE Media Hub's platform messaging.

## Which Messages Support SMS

SMS is available for deposit requests, appointment confirmations, reschedules, cancellations, reminders, prep guides, and media delivery. Turn SMS on for each template in **Notifications**.

## Requirements and Limits

- Customer SMS requires a valid phone number and stored customer consent.
- Supported numbers are E.164 numbers in the United States, Canada, the United Kingdom, Australia, New Zealand, and Mexico.
- Texts to Mexico are skipped unless the workspace has its own connected Twilio credentials.
- Outbound messages include a no-reply notice. Customers should reply by email or phone instead.

## Related Guides

- [Review Email and SMS Notifications](https://help.remediahub.com/hc/help-center/articles/configure-notifications)
- [FAA TFR Notifications](https://help.remediahub.com/hc/help-center/articles/faa-tfr-notifications)