The customer portal is your media provider's site for "your listings, track your orders, and place new requests." Your provider controls which sections you see.

## Sign In

Open the portal link your provider gave you and select **Sign In** with your email and password. Forgot it? Select **Forgot Password?**, enter your email, and **Send Reset Link**. Then create a **New Password** and **Update Password**. See [Troubleshoot Sign-In and Missing Access](https://help.remediahub.com/hc/help-center/articles/sign-in-and-access-help).

## Dashboard

**Account Summary** shows **Upcoming Appointments**, **Recent Orders (Last 5)**, and **Recent Listings**. Select **Book Now** to order.

## Place Order

Choose an order form ("Choose Property Type") to continue in the full booking flow. If you see "Order creation is currently disabled for this portal," contact your provider. See [Book a Service Using an Order Form](https://help.remediahub.com/hc/help-center/articles/book-a-service).

## Listings

Search by address, customer, order number, or product category. Filter by **Delivery Status** (**Scheduled**, **Delivered**, **Undelivered**, **Fulfilled**, **Unfulfilled**) and **Category**. Open a listing to view and download its media.

## Orders

Filter by payment (**Unpaid**, **Partial**, **Paid**, **Canceled**) and fulfillment. Open an order to see items, appointments, payments, **Download Invoice**, and pay any balance due.

## Settings

- **Profile**: **Avatar**, **First Name**, **Last Name**, **Timezone**, **Team & Brokerage** (**Team Name**, **Brokerage Name**, **MLS License**, **Website**), and **Social Links** (Facebook, Instagram, TikTok, YouTube, X, LinkedIn, and Zillow). Select **Save Profile**.
- **Payment & Credits**: your **Saved Card** (**Add Payment Method** or **Change Payment Method**, or remove it) and **Available Credit**, which applies toward future order payments.
- **Notifications**: **Enable Email Notifications**, then choose which routine update emails you want under **Notification Templates**. Select **Save Notifications**. Account security emails, such as password resets, are always sent.
- **Portal Appearance** and **Dark Mode**, where available.

## Team and Brokerage

If you belong to a team, **Team** shows your team. **Brokerage** shows brokerage details. See [Manage Your Customer Team](https://help.remediahub.com/hc/help-center/articles/manage-your-customer-team).

## Related Guides

- [Download Your Listing Files](https://help.remediahub.com/hc/help-center/articles/download-your-listing-files)
- [Manage Your Customer Team](https://help.remediahub.com/hc/help-center/articles/manage-your-customer-team)