Check event templates, channel settings, and delivery context.
Where to Start
Open Notifications after signing in to your workspace. Your role and workspace configuration determine the options you can use.
Recommended Workflow
- Open Notifications and identify the event and audience you want to configure.
- Review the email and SMS controls and the template associated with that event.
- Check the relevant communication-provider connection before expecting delivery.
- For a delivery problem, identify the event, recipient, time, and expected channel before requesting support.
If Something Does Not Look Right
Saving a template or enabling a channel does not establish that a message reached the recipient. Ask the recipient to check the correct inbox and spam folder, and use available delivery information to distinguish a message that was not generated from one that was rejected or filtered. Do not send repeated customer notifications simply to test a setting.
If you need assistance, use the Support page and include the page URL, expected result, and relevant record reference.