Integrations and Notifications
By RE Media Hub
By RE Media Hub
Manage connected services and troubleshoot communication delivery.
Manage Connected Services in the App Store
Review provider connections without confusing saved settings with working access. Where to Start Open Integrations (App Store) after signing in to your workspace. Your role and workspace configuration determine the options you can use. Recommended Workflow 1. Open Integrations or the App Store and locate the service you intend to use. 2. Read the setup requirements for that provider and use the account intended for your business. 3. Complete the provider’s authorization flow yourself and review the permissions it requests. 4. Review the saved connection and the relevant workflow before relying on the integration. If Something Does Not Look Right If an integration requests authorization again, confirm the account and required permissions. Do not disconnect unrelated integrations or replace credentials as a general troubleshooting step. Provider availability and supported behavior can vary; use the actual integration page as the current source of options. If you need assistance, use the Support page and include the page URL, expected result, and relevant record reference. Related Guides - Review Email and SMS Notifications - Contact RE Media Hub Support
Review Email and SMS Notifications
Check event templates, channel settings, and delivery context. Where to Start Open Notifications after signing in to your workspace. Your role and workspace configuration determine the options you can use. Recommended Workflow 1. Open Notifications and identify the event and audience you want to configure. 2. Review the email and SMS controls and the template associated with that event. 3. Check the relevant communication-provider connection before expecting delivery. 4. For a delivery problem, identify the event, recipient, time, and expected channel before requesting support. If Something Does Not Look Right Saving a template or enabling a channel does not establish that a message reached the recipient. Ask the recipient to check the correct inbox and spam folder, and use available delivery information to distinguish a message that was not generated from one that was rejected or filtered. Do not send repeated customer notifications simply to test a setting. If you need assistance, use the Support page and include the page URL, expected result, and relevant record reference. Related Guides - Manage Connected Services in the App Store - Contact RE Media Hub Support