Distinguish workspace billing from a customer’s order or invoice.
Where to Start
Open Billing after signing in to your workspace. Your role and workspace configuration determine the options you can use.
Recommended Workflow
- For your workspace membership or plan, open Billing and review the membership and payment information available to your role.
- For a customer charge, start from the specific order or invoice so you are reviewing the correct customer and transaction context.
- Review deposit and payment records before taking a new payment-related action.
- For connected-provider questions, identify the provider and reference shown on the relevant record.
If Something Does Not Look Right
A pending, failed, paid, or refunded record should be assessed in its own context. Do not submit another payment solely because a page is slow to update. Contact support with the order or invoice reference and the outcome you expected; never send a complete card number or security code.
If you need assistance, use the Support page and include the page URL, expected result, and relevant record reference.