Your media provider can deliver files through a listing download center or customer portal. Use the actual delivery link supplied for your listing; a workspace editing URL is not a customer download link.
Find Your Files
- Open the delivery link and confirm that it refers to the intended property.
- Sign in if that delivery experience requires customer access.
- Review the available media and file options.
- Follow the download controls shown for the assets you need.
Check the downloaded file before sending it to another service or using it in a campaign. Some media types may be presented as links rather than downloadable files.
If Files Are Locked or Missing
Download access can depend on payment status and the permissions configured by the media provider. Check any message shown on the page. Do not make another payment solely to troubleshoot a download without confirming the existing invoice or payment record.
Ask your media provider to review the listing, customer association, delivery readiness, and permissions. For a technical issue, include the listing reference, file name, delivery URL, and the message shown. You do not need to send passwords or full card details.