A sign-in problem can involve the wrong email address, an expired session, a different workspace, or a customer link that requires its own access.
Check These First
- Confirm the website address is the one supplied by RE Media Hub or your media provider.
- Confirm you are signing in with the intended email address and account.
- Use the sign-in or recovery options shown on that page. Enter new credentials yourself and do not send them through chat.
- If you can sign in but cannot see the expected section, ask the workspace owner to check your role and the relevant customer or workspace association.
Workspace vs. Customer Portal
The workspace is used by the media business and its internal team. The customer portal and delivery links provide customer-facing access. Permission in one context does not automatically imply permission in every other context.
Contact Support
Include the page URL, account email, approximate time, and exact message shown. Explain whether the problem occurs before sign-in, after sign-in, or only when opening a particular listing or order.
Never send your password, one-time authentication code, recovery code, full card number, or card security code. If you share a screenshot, remove unrelated customer information first.