RE Media Hub provides different workspaces and controls for different responsibilities. Your navigation and available actions depend on your assigned role and workspace configuration.
Internal Team Access
Team Management includes member invitations and role updates. Workspace owners should assign access appropriate to each person’s responsibilities and review it when a team member changes duties.
Role-focused experiences include:
- Photographer: operational work such as orders, scheduling, and listings.
- Editor: post-production work centered on listings and orders.
- Accounting: financial views such as billing and reports.
These descriptions are a guide to the role-focused experience, not a guarantee that every action is available to every member.
Customer Access Is Separate
Customers use the customer portal and delivery links configured by their media provider. Customer Teams groups customer accounts; it is separate from the internal staff managed in Team Management.
If You Cannot Find a Feature
- Confirm you signed in with the intended account.
- Check that you are in the intended workspace or customer portal.
- Ask the workspace owner to review your role and the relevant configuration.
- If access still appears incorrect, send support the page URL and action you need to perform.
Never share your password to obtain access. Support can investigate the account and workflow without needing your password or authentication codes.