Billing, Reports, and Growth
By RE Media Hub
By RE Media Hub
Find billing records, understand reporting, and manage customer programs.
Find the Right Billing or Payment Record
Distinguish workspace billing from a customer’s order or invoice. Where to Start Open Billing after signing in to your workspace. Your role and workspace configuration determine the options you can use. Recommended Workflow 1. For your workspace membership or plan, open Billing and review the membership and payment information available to your role. 2. For a customer charge, start from the specific order or invoice so you are reviewing the correct customer and transaction context. 3. Review deposit and payment records before taking a new payment-related action. 4. For connected-provider questions, identify the provider and reference shown on the relevant record. If Something Does Not Look Right A pending, failed, paid, or refunded record should be assessed in its own context. Do not submit another payment solely because a page is slow to update. Contact support with the order or invoice reference and the outcome you expected; never send a complete card number or security code. If you need assistance, use the Support page and include the page URL, expected result, and relevant record reference. Related Guides - Review Business Performance in Reports - Contact RE Media Hub Support
Review Business Performance in Reports
Use operational and financial reporting with the right scope. Where to Start Open Reports after signing in to your workspace. Your role and workspace configuration determine the options you can use. Recommended Workflow 1. Open Reports and choose the view relevant to the question you need to answer. 2. Review the date range and any other scope or filters shown by that report. 3. Compare results using the same period and criteria. 4. Use the underlying orders or billing records to investigate a specific amount or activity. If Something Does Not Look Right Different reports can summarize different events or time periods. Before reporting a discrepancy, record the report name, date range, filters, and a specific example. A report total alone does not establish the status of an individual payment. If you need assistance, use the Support page and include the page URL, expected result, and relevant record reference. Related Guides - Find the Right Billing or Payment Record - Contact RE Media Hub Support
Manage Referral Codes and Outcomes
Review the referral program and its listing-credit context. Where to Start Open Referrals after signing in to your workspace. Your role and workspace configuration determine the options you can use. Recommended Workflow 1. Open Referrals and review the referral codes available to your account. 2. Check the code and program context before sharing it. 3. Review tracked outcomes and rewards in the referral area. 4. For a missing expected outcome, identify the code and relevant account or event before requesting help. If Something Does Not Look Right Reward availability and outcomes depend on the program’s actual configuration and qualifying activity. This guide does not promise a fixed reward, payout, or qualification rule. If you need assistance, use the Support page and include the page URL, expected result, and relevant record reference. Related Guides - Find the Right Billing or Payment Record - Review Business Performance in Reports - Contact RE Media Hub Support
Review Your Loyalty Program
Understand rules, referral activity, rewards, and evaluation context. Where to Start Open Loyalty Program after signing in to your workspace. Your role and workspace configuration determine the options you can use. Recommended Workflow 1. Open Loyalty Program and review Overview and Settings. 2. Review Rules to understand which spend, order-count, or referral milestones your business uses. 3. Review the Referrals and Rewards areas for the relevant activity. 4. Check the configured rule and qualifying records before making changes to an expected reward. If Something Does Not Look Right Avoid changing program rules to resolve a single unclear result before identifying the cause. Include the rule, expected milestone, and relevant order or customer reference when contacting support. No particular reward or amount is guaranteed by this guide. If you need assistance, use the Support page and include the page URL, expected result, and relevant record reference. Related Guides - Find the Right Billing or Payment Record - Review Business Performance in Reports - Contact RE Media Hub Support