Services and Booking Forms
By RE Media Hub
By RE Media Hub
Build your catalog, collect booking details, and publish order forms.
Build Your Service Catalog
Organize products, add-ons, packages, and pricing rules. Where to Start Open Products after signing in to your workspace. Your role and workspace configuration determine the options you can use. Recommended Workflow 1. Open Products and review the main products, add-ons, and packages you plan to offer. 2. Check service names, pricing, and how related options are grouped. 3. Review applicable travel fees, taxes, and coupon rules. 4. Review the relevant order form to confirm that the intended catalog and options appear to customers. If Something Does Not Look Right A product’s availability on a form depends on that form’s configuration. If a service or price looks wrong, compare the catalog entry with the actual form rather than resetting the entire catalog. If you need assistance, use the Support page and include the page URL, expected result, and relevant record reference. Related Guides - Publish and Share an Order Form - Contact RE Media Hub Support
Publish and Share an Order Form
Prepare branded booking forms for public links and embedded use. Where to Start Open Order Forms after signing in to your workspace. Your role and workspace configuration determine the options you can use. Recommended Workflow 1. Open Order Forms and select the form you want to configure. 2. Review its branding, available services, and intake fields alongside your booking rules. 3. Review the customer-facing form from the first step through the information and options it presents. 4. Use the form’s actual public link when sharing it. If embedding the form, check the embedded presentation on the destination website as well as the standalone form. If Something Does Not Look Right Different forms can have different saved settings. If a header, service, field, or step is unexpected, identify the exact form and whether the issue occurs on the standalone link or in an embed. Do not replace saved customizations as a troubleshooting shortcut. If you need assistance, use the Support page and include the page URL, expected result, and relevant record reference. Related Guides - Build Your Service Catalog - Contact RE Media Hub Support
Collect the Right Booking Details with Order Fields
Create structured intake questions and choose which answers are required. Where to Start Open Order Fields after signing in to your workspace. Your role and workspace configuration determine the options you can use. Recommended Workflow 1. Open Order Fields from Order Forms and review the questions your team needs answered. 2. Decide which questions are required to process a booking and which can remain optional. 3. Use clear captions and keep each question focused on one useful detail, such as access instructions or preparation notes. 4. Review the actual customer-facing form to confirm that the intended fields and required states appear. If Something Does Not Look Right If an answer is missing, first confirm which form the customer used and whether that question was required on that form. Do not ask customers to enter passwords, authentication codes, or complete payment-card details in an intake question. If you need assistance, use the Support page and include the page URL, expected result, and relevant record reference. Related Guides - Build Your Service Catalog - Publish and Share an Order Form - Contact RE Media Hub Support
Book a Service Using an Order Form
Use the order-form link supplied by your media provider. A provider’s services, available dates, required information, payment requirements, and acknowledgements depend on its form configuration. Complete the Booking 1. Confirm you are using the intended provider’s form. 2. Enter the property and contact information requested by the form. 3. Review the services, add-ons, and available scheduling choices shown. 4. Supply required access or preparation details and review any displayed acknowledgements. 5. Review the final booking information and any payment terms before submitting. Keep the confirmation or reference provided after a successful submission. If a submission or payment appears uncertain, check for a confirmation before repeating the action. If You Cannot Continue Look for a required field, unavailable scheduling option, or validation message on the current step. If a form is embedded on another website, use the provider’s standalone form link when asking whether the problem is specific to the embed. Contact the media provider about service availability, prices, property access, scheduling changes, or the terms of your booking. For a technical problem, include the form URL and the step where it occurred. Never share payment-card details, passwords, or authentication codes in a support message. Related Guides - Build Your Service Catalog - Publish and Share an Order Form - Contact RE Media Hub Support