Delivering a listing sends your customer a link to their media. You need the Deliver Listings permission.
Deliver Media
- Open the listing and select the deliver action.
- Confirm Recipient Emails, one per line or comma-separated. The listing's customers are filled in automatically.
- Choose Delivery Timing:
- Now: "Send the listing delivery notification immediately."
- Schedule: "Queue the listing delivery notification for later." Set the Scheduled Date/Time.
- Confirm.
The customer receives the Listing Delivery email with a link to their download page.
Scheduled Deliveries
A Scheduled delivery notice appears on the listing until it sends. Select Cancel Delivery to stop it.
Re-Delivering
If a listing was already delivered, the dialog offers to re-deliver, for example after you add edits. When you upload new media to a delivered listing, the New Media Uploaded template can notify the customer.
Download Locks
There are two separate kinds of download lock:
- Payment lock: the effective download rule (customer team, then customer, then workspace) requires payment, and the listing has an outstanding balance. Customers see "Payment required before download." Paying the balance removes this lock.
- Manual lock: your team locks this listing's downloads. Customers see "Downloads are locked for this listing." Payment does not remove it. Your team must unlock the listing.
See Control Customer Downloads.
Track Delivery
The listing's Activity Log records events such as Listing Delivered, Delivery Queued, and Download Lock Updated, with sources such as the app, the download center, or email links.
Download Everything Yourself
Use Download on the listing to download the package.
Troubleshooting
- Customer did not receive the email. Check the recipient addresses and that Listing Delivery is enabled in Notifications.
- Customer sees a payment request instead of files. The download is locked until payment.