Open Availability → Service Areas. "Create service areas, decide whether each one is included, restricted, or fee-based, and we will enforce that automatically during booking."
Create a Service Area
Select + New Service Area to open the Service Area Builder. It has three steps: find an area on the map, choose a rule and fee, then save.
Step 1: Map Coverage Area
Use the map buttons to switch modes:
- Radius (circle): search a Center Address or click the map to set the center, then set Service Radius (Miles). A road-aware preview outlines reachable drive miles.
- Draw (pencil): draw custom boundaries on the map.
Turn on Show Other Active Overlays for Reference to compare with existing areas.
Step 2: Save Service Area
| Field | What It Does |
|---|---|
| Service Area Name | A label for your team. |
| Color | The map color. |
| Status | active or inactive. Inactive areas are not enforced. |
| Rule Type | Included Service Area, Restricted / Unsupported, or Fee-Based Area. |
| Request Only | Customers inside this area submit a scheduling request instead of choosing a live time slot. You review the route and confirm manually. |
| Assign Service Providers | Check the providers who serve this area. Unchecked members stay off this area's provider list. |
| Fee Amount ($) | Used when the rule type is Fee-Based Area. The amount is added automatically as a removable order line item. |
Select Create Service Area. Edit or delete areas from Current Service Areas.
Service Area Settings
Open the settings button to set your policy:
- Outside-Area Action (When Address Is Outside All Included Service Areas):
- Block checkout outside active service areas, or
- Allow booking and flag outside-area orders for review.
- Customer Notice Message: shown on the booking form whenever an address is outside your coverage.
- Location Fee Rule (When Both Fees Apply): when a service area fee and a travel fee both match an address, choose Use Higher Fee (Recommended), Use Service Area Fee, Use Travel Fee, or Add Both Fees.
Select Save Policy.
Example
Create an included 25-mile radius around your office. Add a fee-based area beside it with a $50 fee, and a restricted area for an island you do not serve. Set the outside-area action to block checkout. Customers in the fee area see a $50 line item, customers on the island cannot book, and everyone inside the radius books normally.
Troubleshooting
- "No active service providers available." Mark team members as Service Provider in Team.
- Assignment routing ignores someone. The provider must be assigned to the matching service area.
Coverage and Outside-Area Dialogs
Create or Edit Coverage is the Service Area Builder: find an area on the map, choose radius or drawn coverage, set the rule and fee, and save the area. Outside-Area Booking Rule is the separate policy dialog controlling how checkout handles addresses outside all active included service areas. Its customer notice and Location Fee Rule apply to that policy; drawing a new boundary alone does not change the outside-area action.