The customer portal is your media provider's site for "your listings, track your orders, and place new requests." Your provider controls which sections you see.
Sign In
Open the portal link your provider gave you and select Sign In with your email and password. Forgot it? Select Forgot Password?, enter your email, and Send Reset Link. Then create a New Password and Update Password. See Troubleshoot Sign-In and Missing Access.
Dashboard
Account Summary shows Upcoming Appointments, Recent Orders (Last 5), and Recent Listings. Select Book Now to order.
Place Order
Choose an order form ("Choose Property Type") to continue in the full booking flow. If you see "Order creation is currently disabled for this portal," contact your provider. See Book a Service Using an Order Form.
Listings
Search by address, customer, order number, or product category. Filter by Delivery Status (Scheduled, Delivered, Undelivered, Fulfilled, Unfulfilled) and Category. Open a listing to view and download its media.
Orders
Filter by payment (Unpaid, Partial, Paid, Canceled) and fulfillment. Open an order to see items, appointments, payments, Download Invoice, and pay any balance due.
Settings
- Profile: Avatar, First Name, Last Name, Timezone, Team & Brokerage (Team Name, Brokerage Name, MLS License, Website), and Social Links (Facebook, Instagram, TikTok, YouTube, X, LinkedIn, and Zillow). Select Save Profile.
- Payment & Credits: your Saved Card (Add Payment Method or Change Payment Method, or remove it) and Available Credit, which applies toward future order payments.
- Notifications: Enable Email Notifications, then choose which routine update emails you want under Notification Templates. Select Save Notifications. Account security emails, such as password resets, are always sent.
- Portal Appearance and Dark Mode, where available.
Team and Brokerage
If you belong to a team, Team shows your team. Brokerage shows brokerage details. See Manage Your Customer Team.