The workspace Owner can request permanent deletion of the company workspace from Settings → Company Settings → Account. No other role sees this tab.
Deletion is permanent. Everyone on your team loses access. Export any data you need before you continue.
Before You Start
- Download delivered media, invoices, and reports you need to keep. Use Billing → View Receipts for platform receipts and Reports → Export CSV where available.
- Tell your team and active customers. Customer portals, order forms, and download links stop working once deletion completes.
- Cancel or settle anything outstanding with customers outside the platform if needed.
Request Account Deletion
- Open Settings → Company Settings → Account.
- Review Account Closure and Deletion and Retention Details. These explain what is removed (accounts and teams, customers and orders, listings and media) and any records retained for legal or financial reasons.
- Select Delete Account.
- Choose a reason from Choose a Reason, such as Missing Features, Switching Services, Privacy Concerns, No Longer Needed, or Prefer Not to Say. Additional Details is optional unless you choose Other. Do not include sensitive information.
- Select Continue to Confirmation, enter your Current Password, and confirm with Delete My Account.
To stop, select Keep My Account at any step before confirming.
Track the Request
After you confirm, the page shows Request Status, which can include:
- Deletion Requested or Deletion Pending: the request was received.
- Deletion in Progress / Automatic cleanup is running: removal is underway. You receive an email when cleanup is complete.
- Needs Review: support must review part of the request before it can finish.
If Something Goes Wrong
- "Account deletion is not available in this environment yet." Nothing was changed. Contact support.
- "We could not check your account." Nothing was changed. Try again later.
- "Unable to submit your request." Check your password and try again.
Signing In After Deletion
If you sign in with an email whose workspace was deleted, you may be offered Create a New Account. This starts a completely new, empty account. It does not restore the deleted workspace.