SMS Text Notifications is "the workspace-level switch for customer text alerts." Open Settings → Integrations → Operations → SMS Text Notifications.
How It Works
- This is the master on/off switch for SMS delivery.
- When on, notification templates can turn SMS on individually where SMS is supported.
- When off, SMS controls on templates stay locked off, and no customer SMS is sent.
- Email notifications keep working independently.
- No workspace API keys are required. Text delivery is handled by RE Media Hub's platform messaging.
Which Messages Support SMS
SMS is available for deposit requests, appointment confirmations, reschedules, cancellations, reminders, prep guides, and media delivery. Turn SMS on for each template in Notifications.
Requirements and Limits
- Customer SMS requires a valid phone number and stored customer consent.
- Supported numbers are E.164 numbers in the United States, Canada, the United Kingdom, Australia, New Zealand, and Mexico.
- Texts to Mexico are skipped unless the workspace has its own connected Twilio credentials.
- Outbound messages include a no-reply notice. Customers should reply by email or phone instead.