This is the field-level reference for the notification editor. For turning templates on or off, see Review Email and SMS Notifications.
How Variables Work
- Open Settings → Notifications and select Edit on a template.
- In Edit Notification, select Variables to show the variable bar, then click a variable. It is inserted at the cursor in Body.
- Check Rendered Email Preview. The preview fills variables with sample values (for example, a sample customer named "Jeff Agent" and order number 12345), not your real records.
- Select Save Template. Send Test sends the template to your own login email.
Rules and limits:
- Variables are written in double braces, for example
{{client_name}}. Type them exactly. A misspelled variable is not replaced. - Each template offers only the variables listed for it below. A variable copied from another template may be empty.
- When a value is missing, the variable is left blank.
{{client_name}}and{{team_member_name}}fall back to "there", so "Hi {{client_name}}," still reads correctly. - Dates and times are formatted for the recipient-facing email. Money values are formatted as currency.
- The subject line can use the same variables as the body.
Variables by Template
Appointment Scheduled
{{client_name}}, {{appointment_at}}, {{secondary_appointment_at}}, {{twilight_appointment_at}}, {{listing_address}}, {{assigned_photographer_name}}, {{assigned_photographer_phone}}, {{order_number}}
Appointment Rescheduled
{{client_name}}, {{appointment_at}}, {{previous_appointment_at}}, {{listing_address}}, {{order_number}}, {{assigned_photographer_name}}, {{assigned_photographer_phone}}
Appointment Updated
{{client_name}}, {{appointment_at}}, {{listing_address}}, {{order_number}}, {{assigned_photographer_name}}, {{assigned_photographer_phone}}
Appointment Reminder
{{client_name}}, {{appointment_at}}, {{listing_address}}, {{order_number}}, {{reminder_type}}, {{assigned_photographer_name}}, {{assigned_photographer_phone}}
Home Prep Guide
{{client_name}}, {{appointment_at}}, {{listing_address}}, {{order_number}}, {{prep_guide_url}}, {{assigned_photographer_name}}, {{assigned_photographer_phone}}
Appointment Postponed
{{client_name}}, {{previous_appointment_at}}, {{listing_address}}, {{order_number}}
Appointment Canceled
{{client_name}}, {{client_email}}, {{previous_appointment_at}}, {{listing_address}}, {{order_number}}, {{order_total}}, {{manage_order_url}}, {{reschedule_url}}
Order Confirmation
{{client_name}}, {{order_number}}, {{listing_address}}, {{order_total}}
Booking Request Received
{{client_name}}, {{requested_appointment_date}}, {{booking_request_preferred_time}}, {{listing_address}}, {{order_number}}, {{order_total}}, {{manage_order_url}}, {{booking_request_note}}
Workspace Order Received
{{recipient_name}}, {{client_name}}, {{client_email}}, {{client_phone}}, {{workspace_submission_type}}, {{workspace_submission_label}}, {{workspace_submission_label_lower}}, {{order_number}}, {{appointment_at}}, {{secondary_appointment_at}}, {{twilight_appointment_at}}, {{requested_appointment_date}}, {{booking_request_preferred_time}}, {{listing_address}}, {{order_total}}, {{admin_order_url}}
Payroll Run Reminder
{{recipient_name}}, {{brand_name}}, {{payroll_schedule}}, {{payroll_due_date}}, {{payroll_due_date_label}}, {{last_run_covered_through}}, {{payroll_default_run_preset}}, {{payroll_default_run_preset_label}}, {{dashboard_url}}
Order Canceled
{{client_name}}, {{order_number}}, {{listing_address}}
Order Payment Overdue
{{client_name}}, {{order_number}}, {{outstanding_balance}}, {{listing_address}}
Payment Refunded
{{client_name}}, {{order_number}}, {{refund_amount}}, {{refund_destination}}, {{refund_processed_at}}, {{listing_address}}
Customer Credit Added
{{client_name}}, {{order_number}}, {{credit_amount}}, {{customer_credit_balance}}, {{credit_added_at}}, {{listing_address}}
Order Deposit Request
{{client_name}}, {{order_number}}, {{deposit_due}}, {{deposit_percent}}, {{payment_url}}, {{listing_address}}
Abandoned Cart
{{client_name}}, {{resume_url}}, {{checkout_url}}, {{listing_address}}, {{order_form_name}}
Listing Delivery
{{client_name}}, {{listing_address}}, {{download_url}}, {{property_website_url}}, {{manage_listing_url}}, {{portal_url}}, {{delivered_at}}
New Media Uploaded
{{client_name}}, {{listing_address}}, {{media_type_label}}, {{media_type_label_plural}}, {{media_update_label}}, {{media_asset_title}}, {{media_asset_count}}, {{uploaded_at}}, {{download_url}}, {{property_website_url}}, {{manage_listing_url}}, {{portal_url}}
AI Enhancement Payment Request
{{client_name}}, {{listing_address}}, {{ai_enhancement_service}}, {{ai_enhancement_style}}, {{ai_enhancement_room}}, {{ai_enhancement_price}}, {{checkout_url}}, {{payment_url}}
AI Enhancement Completed
{{client_name}}, {{listing_address}}, {{ai_enhancement_service}}, {{ai_enhancement_style}}, {{ai_enhancement_room}}, {{ai_enhancement_disclosure}}, {{download_url}}, {{ai_enhancement_completed_at}}
Feedback Request
{{client_name}}, {{listing_address}}, {{downloaded_at}}, {{review_links}}, {{review_url}}, {{google_review_url}}, {{download_url}}, {{portal_url}}
Customer Team Invitation
{{client_name}}, {{team_name}}, {{portal_url}}
Team Appointment Assigned
{{team_member_name}}, {{client_name}}, {{client_phone}}, {{listing_address}}, {{appointment_at}}, {{order_number}}
Team Appointment Unassigned
{{team_member_name}}, {{client_name}}, {{client_email}}, {{client_phone}}, {{listing_address}}, {{appointment_at}}, {{order_number}}
Team Appointment Updated
{{team_member_name}}, {{client_name}}, {{client_email}}, {{client_phone}}, {{listing_address}}, {{appointment_at}}, {{previous_appointment_at}}, {{order_number}}
Team Appointment Postponed
{{team_member_name}}, {{client_name}}, {{client_email}}, {{client_phone}}, {{listing_address}}, {{previous_appointment_at}}, {{postponed_at}}, {{order_number}}
Team Appointment Canceled
{{team_member_name}}, {{client_name}}, {{client_email}}, {{client_phone}}, {{listing_address}}, {{previous_appointment_at}}, {{order_number}}
Property Website Contact Request
No variable bar is shown. The default message uses {{recipient_name}}, {{lead_name}}, {{lead_email}}, {{lead_phone}}, {{lead_message}}, {{listing_address}}, and {{property_website_url}}.
What Each Variable Shows
People
| Variable | Shows |
|---|---|
{{client_name}} |
The customer's name. Falls back to "there". |
{{client_email}}, {{client_phone}} |
The customer's email and phone. Hidden when Show customer email and phone is off. |
{{recipient_name}} |
The person receiving an internal email, such as the admin. |
{{team_member_name}} |
The assigned team member. Falls back to "there". |
{{team_name}} |
The customer team name, or your brand name. |
{{assigned_photographer_name}}, {{assigned_photographer_phone}} |
The assigned photographer. Each is hidden when its display option is off. |
{{lead_name}}, {{lead_email}}, {{lead_phone}}, {{lead_message}} |
The visitor who submitted a property website contact form. |
{{brand_name}} |
Your company's brand name. |
Appointments and Requests
| Variable | Shows |
|---|---|
{{appointment_at}} |
The appointment date and time. |
{{secondary_appointment_at}} |
The second appointment (sunrise, sunset, or twilight) when the order has one. |
{{twilight_appointment_at}} |
The twilight appointment date and time. |
{{previous_appointment_at}} |
The date and time before a change, postponement, or cancellation. |
{{postponed_at}} |
When the appointment was postponed. |
{{reminder_type}} |
Which reminder is being sent, for example 24h. |
{{requested_appointment_date}} |
The date a customer requested in a scheduling request. |
{{booking_request_preferred_time}} |
The requested time preference, such as "Morning". |
{{booking_request_note}} |
The customer's note on a scheduling request. |
{{workspace_submission_type}}, {{workspace_submission_label}}, {{workspace_submission_label_lower}} |
Whether a new submission is an order or a booking request: a type code, a capitalized label ("Order"), and a lowercase label ("order"). |
Property and Order
| Variable | Shows |
|---|---|
{{listing_address}} |
The property address. Hidden when Show property address is off. |
{{order_number}} |
The order or request number. Hidden when Show order or request number is off. |
{{order_total}} |
The order total. Hidden when Show prices and totals is off. |
{{outstanding_balance}} |
The unpaid balance. |
{{deposit_due}}, {{deposit_percent}} |
The deposit amount and its percentage. |
{{refund_amount}}, {{refund_destination}}, {{refund_processed_at}} |
The refund amount, where it went (for example "Original Payment Method"), and when it was processed. |
{{credit_amount}}, {{customer_credit_balance}}, {{credit_added_at}} |
The credit added, the customer's new credit balance, and when it was added. |
{{order_form_name}} |
The order form the customer started (Abandoned Cart). |
Media and AI Enhance
| Variable | Shows |
|---|---|
{{delivered_at}}, {{uploaded_at}}, {{downloaded_at}} |
When the listing was delivered, when new media was uploaded, and when the customer first downloaded. |
{{media_type_label}}, {{media_type_label_plural}}, {{media_update_label}} |
The kind of media uploaded, such as "Video" and "Videos". |
{{media_asset_title}}, {{media_asset_count}} |
The uploaded file's title and how many files were uploaded. |
{{ai_enhancement_service}}, {{ai_enhancement_style}}, {{ai_enhancement_room}} |
The AI Enhance service, style, and room, such as "Virtual Staging", "Modern", and "Living Room". |
{{ai_enhancement_price}} |
The AI Enhance price. Hidden when Show prices and totals is off. |
{{ai_enhancement_disclosure}} |
The disclosure label for the enhanced image, such as "Digitally enhanced image". |
{{ai_enhancement_completed_at}} |
When the enhancement finished. |
Links
| Variable | Opens |
|---|---|
{{download_url}} |
The listing download page. |
{{property_website_url}} |
The property website. |
{{manage_listing_url}} |
The listing in the workspace (for staff). |
{{portal_url}} |
The customer portal. |
{{manage_order_url}}, {{reschedule_url}} |
The order in the customer portal, where the customer can manage or reschedule it if your settings allow. |
{{admin_order_url}} |
The order in the workspace (internal emails). |
{{payment_url}} |
Where the customer pays a deposit or balance. |
{{checkout_url}}, {{resume_url}} |
A link that resumes an unfinished checkout. |
{{prep_guide_url}} |
Your Home Prep Guide link. Hidden when Show prep guide link is off. |
{{review_links}}, {{review_url}}, {{google_review_url}} |
The review links set in Feedback Request Settings: all links, the first link, and the Google link. |
{{dashboard_url}} |
The payroll page for admins (Payroll Run Reminder). |
Payroll Run Reminder
| Variable | Shows |
|---|---|
{{payroll_schedule}} |
The reminder schedule, such as "Weekly on Monday". |
{{payroll_due_date}}, {{payroll_due_date_label}} |
When the next payroll run is due. |
{{last_run_covered_through}} |
The last date covered by the previous run. |
{{payroll_default_run_preset}}, {{payroll_default_run_preset_label}} |
The default run range, such as "Since last payroll run". |
Display Options
Some templates have a Display Options section in the editor. Each checkbox is on by default. Turning one off hides that detail in the email, including the matching variable.
| Option (as Shown) | Hides | Available On |
|---|---|---|
| Show photographer name / Show photographer phone | The assigned photographer's name or phone. | Appointment Scheduled, Rescheduled, Updated, Reminder, and Home Prep Guide. |
| Show order or request number | The order or request number. | Most appointment, order, payment, delivery, and team templates. |
| Show property address | The property address. | Most templates that mention a property. |
| Show appointment date and time | Appointment dates and times. | Appointment, booking request, new order, and team appointment templates. |
| Show services or products | The list of services. | Appointment, order confirmation, booking request, new order, deposit, Abandoned Cart, and team appointment templates. |
| Show prices and totals | Totals, balances, refunds, credits, deposits, and AI Enhance prices. | Payment, refund, credit, deposit, order confirmation, booking request, new order, and AI Enhance payment templates. |
| Show customer email and phone | Customer contact details. | Workspace Order Received, Payroll Run Reminder, and team appointment templates. |
| Show action buttons | Buttons such as view, pay, or download. | Templates that include a call-to-action button. |
| Show prep guide link / Attach prep guide PDF | The prep guide link or the attached PDF. | Home Prep Guide. |
Example: if team members shouldn't see customer phone numbers, turn off Show customer email and phone on each Team Appointment template.
SMS-Capable Templates
Text messages can be turned on only for Appointment Scheduled, Appointment Rescheduled, Appointment Canceled, Appointment Reminder, Home Prep Guide, Listing Delivery, and Order Deposit Request. SMS Text Notifications must be enabled first. See SMS Text Notifications.
Troubleshooting
- A variable shows as blank. The value doesn't exist for that order (for example, no second appointment), a display option hides it, or the variable isn't offered for that template.
- A variable appears literally in the email, such as
{{clientname}}. Fix the spelling and save. - The preview shows sample names. That's expected. Use Send Test to see the final layout in your inbox.