Accounting Sync with QuickBooks and Wave | RE Media Hub Help Center

RE Media Hub sends accounting records one way: from RE Media Hub into your accounting software. Changes made in QuickBooks or Wave are not copied back. You need Manage Settings to change these settings. Have your accountant confirm the account choices before your first live sync.

QuickBooks

"Sync customers, products, and invoices with QuickBooks." Open Settings → Integrations → QuickBooks, select Enable, then Connect and authorize your QuickBooks company.

QuickBooks Lists

"Map REMediaHub sales, payments, taxes, and payout expenses to QuickBooks before live sync." Select Refresh Lists to load your QuickBooks accounts, items, payment methods, and tax codes. List Status shows whether the mapping is ready.

Field	What It Controls	When It Is Required
Income Account	The QuickBooks income account assigned to products and items RE Media Hub creates. Sales on synced invoices post to it.	Required to sync products or items. Without it: "Set a QuickBooks Income Account before syncing products."
Deposit Account	Where synced customer payments are deposited in QuickBooks, for example your checking account or Undeposited Funds.	Used when a sync includes Payments. If empty, QuickBooks applies its own default.
Payment Method	The QuickBooks payment method recorded on synced payments.	Optional.
Generic Service Item	The fallback QuickBooks item used on invoice lines that don't match a synced product, such as custom items.	If empty, RE Media Hub creates an item named by Generic Item Name.
Generic Item Name	The name of that fallback item. Defaults to "REMediaHub Services".	Optional.
COGS / Expense Account	The expense account charged by vendor bills created from payroll runs.	Required when Create Vendor Bills from payroll is on. Without it: "QuickBooks COGS Expense Account is required before syncing payroll vendor bills."
Sales Tax Code	The QuickBooks tax code applied to taxable invoice lines.	Optional. If empty and an order has tax, the tax is added as a separate line, "Sales tax collected in REMediaHub".
Invoice Prefix	Added before the order number to make the QuickBooks invoice number. Defaults to `RMH-` (order 1042 becomes RMH-1042). Up to 24 characters.	Optional.
Sync Since	The earliest order date included by default. Older orders are skipped.	Optional.
Auto-sync customers, products, and invoices	"Auto-sync creates missing QuickBooks customers, products/items, and invoices after platform changes. Payments stay manual in QuickBooks."	Optional. Payments are never auto-synced.
Create Vendor Bills from payroll	Allows payroll runs to become vendor bills, one per team member payout. Each team member is created as a QuickBooks vendor.	Optional. Needs COGS / Expense Account.

Select Save Settings. Fix Lists repairs mappings that point to QuickBooks records that no longer exist.

Match Existing Customers

"Review proposed customer links before creating new QuickBooks customers." Select Find Matches. Each row shows the REMediaHub Customer, the proposed QuickBooks Customer, and a Match choice. Select Save Selected to link them. Customers without a saved link are created as new QuickBooks customers during sync. Match first to avoid duplicates.

QuickBooks Sync

"Preview or run a one-way sync from REMediaHub into QuickBooks."

Option	What It Creates	Default
Customers	Missing QuickBooks customers.	On
Products / Items	Missing service items, using Income Account.	On
Invoices	One invoice per order.	On
Payments	Received payments, applied to the synced invoice, using Deposit Account and Payment Method.	Off
Credit Memos	Credit memos for refunds and cancellation credits.	Off
Vendor Bills	Payroll payout bills.	On only if Create Vendor Bills from payroll is on

Also set Max Records (the most records to process in this run) and Orders Since.

Select Dry Run. It shows what would be created without changing QuickBooks. "Run Dry Run without a QuickBooks company to review local records."
Review the results, QuickBooks sync notes, and Latest QuickBooks sync issues.
Select Sync Now. "Live sync requires a connected QuickBooks company."

Records already linked are skipped, so running a sync again doesn't duplicate them.

Wave

"Sync invoices and accounting records with Wave." Enable it and select Connect to authorize your Wave business. Wave's own partner features vary, so check results in Wave (Wave: Integrate with Other Apps).

Wave Lists

"Map REMediaHub sales, collected payments, and sales tax to Wave before live sync." Select Refresh Lists after connecting a business. List Status shows Ready, Needs attention, or Dry-run only.

Field	What It Controls	When It Is Required
Income Account	The Wave income account for products RE Media Hub creates.	Required to sync products or invoices. Without it: "Set a Wave Income Account before syncing products or invoices."
Payment Account	The Wave account that receives synced payments, for example a bank or cash account.	Required to sync payments. Without it: "Set a Wave Payment Account before syncing collected payments."
Sales Tax	The Wave sales tax applied to taxable orders.	Optional. If empty, tax is added as a separate "Sales tax collected in REMediaHub" line.
Generic Product / Generic Product Name	The fallback Wave product for lines that don't match a synced product.	Created automatically if empty. Fix Product repairs it.
Invoice Prefix	Added before the order number for the Wave invoice number. Defaults to `RMH-`.	Optional.
Sync Since	The earliest order date included by default.	Optional.
Save invoices in Wave	On (the default): invoices are saved (approved) in Wave. Off: they stay as drafts.	Optional.
Email Wave invoices	Wave emails the invoice to your customer after sync. Off by default.	Turn on only if you want Wave to send customer emails.

Select Save Settings.

Wave Sync

"Preview or run a one-way accounting sync from REMediaHub into Wave." Choose Customers, Products, Invoices, Payments, and Track Refunds (all on by default), plus Max Records and Orders Since. "Live sync creates missing Wave customers, products, invoices, and manual payment records." Use Dry Run first, then Sync Now. "Dry runs work without Wave."

Troubleshooting

A sync issue says an account is required. Choose the account named in the message under QuickBooks Lists or Wave Lists, save, and run a dry run again.
Duplicate customers. Use Match Existing Customers before syncing.
Totals differ from Reports. Accounting uses invoice and payment dates. Reports count orders by creation date. See Report Metrics and Filters Reference.